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Bounce Time

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Bounce Time

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FAQ

FAQ: How do I make a reservation?

A: Visit our Book Now page and fill out our simple form. If you are planning to rent multiple units, please email us (team@bouncetime.co) for a custom quote.  A deposit is required on all orders.  This deposit is only refundable for weather cancellations.  We are open for indoor rentals during the winter - contact us at team@bouncetime.co to learn more.

FAQ: What type of payment is accepted?

A: We accept major credit cards and cash for your party rentals (please have exact change since our drivers do not carry change). We can make special arrangements if you will like to pay by check, please contact us at  team@bouncetime.co to find out more information. 

FAQ: What is your delivery area?

A:  Free delivery zone includes the following zip codes:  99016, 99019, 99027, 99037, 99201, 99202, 99203, 99204, 99205, 99206, 99207, 99212, 99216, 99223.


A delivery fee of $45 will be added to your order if you will like delivery to the following zip codes:  99001, 99005, 99011, 99021, 99208, 99217, 99218, 99224. 


https://www.spokanecounty.org/DocumentCenter/View/352/Spokane-County-Zipcodes-with-Precincts-PDF


Due to licensing/insurance, we do not serve Idaho customers at the present time.  If you have any questions, or don't see your zip code listed above, please email us at team@bouncetime.co  

FAQ: How do I make changes or cancel a reservation?

A: Please reach out to us by email (team@bouncetime.co) as soon as possible so we can rent the units to other customers. We will do our best to accommodate all change requests, just note though that units are rented on a first-come-first serve basis which means the unit you want to add may not be available if adequate time is not provided.  As a reminder, the deposit is only refundable for weather cancellations.  We offer full refunds of any advance payment - including deposit - if you cancel within 24 hours of making your reservation.

FAQ: How far in advance should I reserve my rentals?

A: As soon as possible. The sooner you make a reservation, the better chance you have of ensuring that your event’s date and inflatable unit is available. It is not unusual for our customers to book weeks or even months in advance. 

FAQ: What time do you deliver and pickup the equipment?

A: Unlike our competitors, “All Day Rental” for us truly means all day for your party rentals; we deliver the equipment in the morning and pickup in the evening which exceeds the typical 4-hour rental that other companies offer.  We offer three scheduling options that you can select while booking online:  

  • Morning (delivery 7-9am, pickup 3-5pm)
  • Afternoon (delivery 8-11am, pickup 5-7pm)
  • Evening (delivery 10am-1pm, pickup 6-9pm)

Please note that exact times are not guaranteed and that we will reach out if we are unable to delivery or pickup within the scheduling options above.  If you need additional time for your event, extra fees may apply.  An adult supervisor will need to be present to accept delivery of the inflatable.  

FAQ: What happens if the weather doesn’t cooperate (rain, strong wind, lightning)?

A: Mother Nature is unpredictable in the Spokane/Spokane Valley area. In the event of a weather cancellation prior to setup, your deposit and/or advance payment will be refunded in full.  However, once we setup the inflatable unit, all rental charges will apply. If rain or heavy winds arrive during your event, you should exit the inflatable, the blower unit should be turned off at the unit, and then unplugged until the weather passes. Before resuming use of the inflatable, make sure the unit is thoroughly dry and properly anchored (including the blower and any attached extension cords). 

FAQ: How long does inflatable setup take?

A:  It will take approximately 20-30 minutes to set up an inflatable, inspect it for safety, check operation, clean the unit, and review the safety information with you. 

FAQ: What do I need to be able to set-up an Inflatable Unit?

A: All sprinklers must be shut off one day prior to set-up of the inflatable unit. A standard 110v electrical outlet must be located within 65 feet of the set-up position; we can supply an extension cord if needed. We ask that nothing else be plugged into the same outlet that is being used for the inflatable. Adequate space must be available for the equipment, which generally is 4-feet of unobstructed area around the inflatable and a bit more at the entrance (to see the size of our inventory, click "See Inventory".  

Please be sure to double-check the setup location to make sure the setup site is clear and ready before the driver is scheduled to arrive. This means that the area needs to be clean of debris (sticks, large rocks, pet waste, etc.), and vehicles/obstacles out of the way for our crew to work. Also it helps to make sure there is sufficient access to the setup area (no stairs or steep hills) - we need about 4 feet of space to maneuver our dolly - especially entering through gates. 

FAQ: Can your inflatables be set up indoors?

A: Yes, our units can be set up inside or outside! You will need to have enough ceiling height (about 20 feet) to accommodate most units. The inflatable must not be set up near hot lights, a/c vents, heater, or any other electrical or fire hazards. Many commercial halls, malls, gyms, etc. will do just fine. 

FAQ: On what type of surface can the units be placed?

A:  The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or rock/bark. We can even set up the inflatable unit in a driveway or cul-de-sac. Please specify when ordering which surface we will be setting up on and we will make sure that we bring the proper anchors for your event. 

FAQ: Is supervision provided in the cost of the rental?

A:  Each bounce house, slide, or other inflatable requires one supervisor.  We gladly offer supervision for your party rentals, if desired, for an additional fee (please email us at team@BounceTime.co to make special arrangements). Should you choose to provide your own adult supervision, we will require you to read, understand, and sign a customer agreement stipulating the safety rules and guidelines to be followed. 

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Privacy Policy

At Bounce Time Rentals LLC, we value your privacy. We collect personal information, such as your name, email, phone number, address, and payment details, to process bookings, communicate with you, and improve our services.  Your data will only be accessed by authorized personnel.

Our booking platform uses web services that are protected with an industry standard 256 Bit SSL encrypted certificate, and regular audits are completed to ensure compliance with data protection standards. When payments are processed via credit card, our credit card vendor is fully PCI DSS compliant.  We do not share your personal or mobile information with third parties for marketing purposes under any circumstances.  We do not transfer your personal data to external organizations without your consent, except as required by law.  Our website may use cookies to enhance your experience. By using our site, you consent to this Privacy Disclaimer. 

 

SMS Policy Statement

By providing your phone number to Bounce Time Rentals, LLC, you consent to receive SMS (text) messages from us. These messages may include updates, promotions, reminders, and other information related to our services.


 

Opt-In SMS Message for Bounce Time Rental, LLC:

Here are the ways you can sign up:

  1. Online: Check the 'Subscribe to SMS updates' box during checkout on our website.
  2. By Phone: Call us at [Phone Number] and request to receive SMS updates. Our team will assist you in opting in.
  3. By Text: Simply text 'JOIN' to [509-822-3842]. You’ll receive a confirmation text to complete your opt-in.

By opting in, you agree to receive recurring SMS messages from Bounce Time Rental. Standard message and data rates may apply. To opt-out at any time, text 'STOP' to [509-822-3842].
 

Message frequency may vary, 1-3 messages are typical. You can opt out at any time by replying "STOP" to any of our messages. For assistance, reply "HELP."

 We respect your privacy and will not share your information with third parties without your consent.


Terms and Conditions Overview

  • Types of Messages: Users will receive: Informational messages
  • Message Frequency: Messages will be sent infrequently. Messages will be sent to notify customers of delivery time. 
  • Message and Data Rates: Note that message and data rates may apply.
  • Subscribe: Text Opt-In or Start
  • Users Seeking Help: Text HELP for assistance.
  • Unsubscribing: To stop receiving messages, users can: Text STOP to unsubscribe.


Consumer Rights: You as a consumer have the right to opt out of messaging campaigns.  To opt out of future communications via text, you may text STOP or UNSUBSCRIBE.  For questions, contact us at (509) 822-3842 or Team@BounceTime.co.


Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Messaging Terms and Conditions
• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Bounce Time Rental, LLC from 509-822-3842 regarding customer care, and delivery notification. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 509-822-3842 or Team@bouncetime.co. Mobile opt-in information is never shared with third parties. 

Company Information:

  • Bounce Time Rentals, LLC
  • Email: team@bouncetime.co
  • Phone: 509-822-3842
  • website: https://bouncetime.co

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