FAQ

A: Visit our Book Now page and fill out our simple form. If you are planning to rent multiple units, please email us (team@bouncetime.co) for a custom quote.  A deposit is required on all orders.  This deposit is only refundable for weather cancellations.  We are open for indoor rentals during the winter - contact us at team@bouncetime.co to learn more.

A: We accept major credit cards and cash for your party rentals (please have exact change since our drivers do not carry change). We can make special arrangements if you will like to pay by check, please contact us at  team@bouncetime.co to find out more information. 

A:  Free delivery zone includes the following zip codes:  99016, 99019, 99027, 99037, 99201, 99202, 99203, 99204, 99205, 99206, 99207, 99212, 99216, 99217, 99223.

A delivery fee of $45 will be added to your order if you will like delivery to the following zip codes:  99001, 99005, 99011, 99021, 99208, 99218, 99224. 

https://www.spokanecounty.org/DocumentCenter/View/352/Spokane-County-Zipcodes-with-Precincts-PDF

Due to licensing/insurance, we do not serve Idaho customers at the present time.  If you have any questions, or don't see your zip code listed above, please email us at team@bouncetime.co  

A: Please reach out to us by email (team@bouncetime.co) as soon as possible so we can rent the units to other customers. We will do our best to accommodate all change requests, just note though that units are rented on a first-come-first serve basis which means the unit you want to add may not be available if adequate time is not provided.  As a reminder, the deposit is only refundable for weather cancellations.  We offer full refunds of any advance payment - including deposit - if you cancel within 24 hours of making your reservation.

A: As soon as possible. The sooner you make a reservation, the better chance you have of ensuring that your event’s date and inflatable unit is available. It is not unusual for our customers to book weeks or even months in advance. 

A: Unlike our competitors, “All Day Rental” for us truly means all day for your party rentals; we deliver the equipment in the morning and pickup in the evening which exceeds the typical 4-hour rental that other companies offer.  We offer three scheduling options that you can select while booking online:  

• Morning (delivery 7-9am, pickup 3-5pm)
• Afternoon (delivery 8-11am, pickup 5-7pm)
• Evening (delivery 10am-1pm, pickup 6-9pm)

Please note that exact times are not guaranteed and that we will reach out if we are unable to delivery or pickup within the scheduling options above.  If you need additional time for your event, extra fees may apply.  An adult supervisor will need to be present to accept delivery of the inflatable.  

A: Mother Nature is unpredictable in the Spokane/Spokane Valley area. In the event of a weather cancellation prior to setup, your deposit and/or advance payment will be refunded in full.  However, once we setup the inflatable unit, all rental charges will apply. If rain or heavy winds arrive during your event, you should exit the inflatable, the blower unit should be turned off at the unit, and then unplugged until the weather passes. Before resuming use of the inflatable, make sure the unit is thoroughly dry and properly anchored (including the blower and any attached extension cords). 

A:  It will take approximately 20-30 minutes to set up an inflatable, inspect it for safety, check operation, clean the unit, and review the safety information with you. 

A: All sprinklers must be shut off one day prior to set-up of the inflatable unit. A standard 110v electrical outlet must be located within 65 feet of the set-up position; we can supply an extension cord if needed. We ask that nothing else be plugged into the same outlet that is being used for the inflatable. Adequate space must be available for the equipment, which generally is 4-feet of unobstructed area around the inflatable and a bit more at the entrance (to see the size of our inventory, click "See Inventory". Access to the set-up area must be unobstructed for a 4-foot wide hand-truck (dolly). There must be a flat area to setup the inflatable. We can set-up on a slight incline, but will not set-up if the incline is so steep that the children using the inflatable unit will fall to the downward sloping side. 

A: Yes, our units can be set up inside or outside! You will need to have enough ceiling height (about 20 feet) to accommodate most units. The inflatable must not be set up near hot lights, a/c vents, heater, or any other electrical or fire hazards. Many commercial halls, malls, gyms, etc. will do just fine. 

A:  The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or rock/bark. We can even set up the inflatable unit in a driveway or cul-de-sac. Please specify when ordering which surface we will be setting up on and we will make sure that we bring the proper anchors for your event. 

A:  Each bounce house, slide, or other inflatable requires one supervisor.  We gladly offer supervision for your party rentals, if desired, for an additional fee (please email us at team@BounceTime.co to make special arrangements). Should you choose to provide your own adult supervision, we will require you to read, understand, and sign a customer agreement stipulating the safety rules and guidelines to be followed.